We are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us improve our standards.

If you have a complaint about Tod Anstee, follow the procedures below:

1. Contact the heads of the division you’ve been dealing with:

Division	Divisional Head	Telephone	Email
Sales	Nick Burdock	01243 523723	[email protected]
Lettings (including property management)	Jane Toms	01243 523723	[email protected]
Rural Estates	Nicki Moon	01243 958800	[email protected]

2. If your complaint is initially made orally, send a written summary to the person handling it.
3. Upon receiving your written complaint, we’ll acknowledge it within three working days and provide this procedure.
4. We’ll investigate your complaint, and the outcome will be sent to you within 15 working days.
5. If still unsatisfied, request a separate review by a senior staff member.
6. If necessary, contact The Property Ombudsman for an independent review.

Please note that complaints must be submitted to The Property Ombudsman within 12 months from our final viewpoint.

Tod Anstee Property Consultants Limited