On Friday, October 20th, The Guild of Property Professionals achieved an extraordinary three-peat victory, clinching the prestigious ESTAS award for Best Agency Network for the third consecutive year.
This remarkable achievement was based on the collective ratings garnered by participating Guild agents from homeowners across the United Kingdom, utilising the esteemed ESTAS review platform. The Guild’s network amassed a staggering 13,000 ESTAS reviews, boasting an impressive average customer service rating of 96.6%, a testament to the network’s steadfast commitment to excellence.
The 20th anniversary of the ESTAS marks their dedication to spotlighting some of the finest estate and letting agents in the UK, exclusively determined by feedback from customers who rate the service levels delivered by agents at the end of property transactions.
Iain McKenzie, CEO of The Guild of Property Professionals, expressed his elation, stating, “We are delighted to once again receive this accolade, a tribute to the agents with The Guild network and their indispensable contributions to the property industry. We take great satisfaction in knowing that our Members consistently deliver outstanding service to their clients.”
McKenzie acknowledged the numerous challenges faced over the past year, including economic pressures, interest rate hikes, and the cost-of-living crisis, which impacted countless households. He commended agents for rising to the occasion and assisting people in their moves. “The ESTAS provides us with an opportunity to reflect on the remarkable work done by so many agents over the past year and celebrate property professionals who have excelled in providing exceptional service to their clients. The fact that the winners are chosen solely based on the service they deliver, makes the ESTAS even more special. There is no greater honour in the industry than receiving an award judged by such high standards,” he added.
Simon Brown, Founder of the ESTAS, emphasised the importance of prioritising customer service within the industry. He noted, “Over the last 20 years what we’ve created goes way beyond an annual awards ceremony. ESTAS is now a community of likeminded property professionals all focused on one mission – to deliver the best possible service they can to their clients. The ESTAS review and awards platform plays a vital role in building consumer trust.”
Tod Anstee Property Consultants Limited, The Guild of Property Professionals Member in Chichester are proud to be a part of an award-winning network for a third year in a row. “It is amazing that The Guild and its Membership have been recognised for our hard work and dedication to our clients over the past year. As the Guild representative in Chichester we are proud that we were able contribute to the award win by striving to provide customer service excellence,” said John Anstee, Director of Tod Anstee, “We will continue to go above and beyond for our clients, working hard to ensure the best possible outcome in any transaction we deal with. We understand that buying and selling property is often the largest financial decision most people will make, and we are privileged to play a part in that journey.”
